Store Policies
Seven-Day Guarantee on Donated Electrical/Mechanical Items
Shop the ReStore’s donated electrical and mechanical items with confidence!
Return Policy Rules:
- All donated electrical/mechanical item returns must be accompanied by the original receipt.
- The seven-day limit starts the day of purchase.
- All returns must be approved by the store manager on duty.
- Items must be returned in the same condition as when purchased.
- Customer is responsible for bringing items back to the ReStore to finalize return.
- Returns will be issued in the form of item exchange or store credit.
- A customer account must be created for all returns.
- The ReStore reserves the right to limit or refuse any return.
Valid at Austin and San Marcos locations only.
Purchased Item Pick-Up Policy
Allowing you time to arrange for the transportation of your ReStore finds!
Hold Policy Rules:
- For purchases made in Austin or San Marcos, items can be held at the ReStore for two days (starting the date of purchase) at no cost.
- Due to limited space, items not picked up within the allowed time frame will be restocked. No refunds will be issued.
- If longer than two days is needed, the ReStore can hold items for additional days at $20 per day. Upfront payment is required.
- Items not picked up by the agreed-upon date will be restocked, and no refund will be issued.
Valid at Austin and San Marcos locations only.
